How listing and visitor data is handled

Who operates the site

This website is run by the ahandyuk team. ahandyuk is the name of the website at ahandyuk.com. It is the name of the site, not a company registered in the United Kingdom or in Malta. This page does not publish a company number, a tax number or a postal address. Listing questions and questions about a visit record go to support@ahandyuk.com.

Business listings

A profile is built from published business data. The fields, when we hold them, are the business name, the trade, the city or service area, a phone number, an address or coverage note, a website, an email, opening hours, a price note and public qualifications such as Gas Safe, NICEIC, NAPIT, TrustMark or FENSA. UK records are taken from Companies House filings, public qualification registers, trade-association directories and manual research. Malta records, when present, are taken from the Malta Business Registry, public trade sources and the business’s own website.

That is the firm’s trading detail, the kind of information already filed or published so customers can find the business. An address on a card is often a registered office or a yard, not a private home. A qualification is copied from the register entry, not awarded by this site. Where a field is missing, the profile says it is not listed. We do not invent a phone number to complete a card.

The listings are not a customer file. They do not contain your name, your address, a description of your job, a payment card or a photograph of your home. Visitor reviews and star ratings are not part of a profile, so there is no review attached to a business for us to edit or sell. Who compiles the lists is described on the about page.

Reading the site

Directory pages, city pages, trade pages, cost notes, grant explainers, blog posts and the five calculators open without a name, an email address or a password. There is no account to create, and a business does not claim or rewrite its card from a form on the site.

Contact details are printed so you can phone, email or open the business website yourself. The pages do not ask you to describe the job, upload a photo or leave a message for us to pass on. If you use the contact-details page, it sends you to the relevant list. It does not store an enquiry.

Calculators

Five tools run in your browser: roof area, heating power, heat-pump savings, a renovation budget and an hourly-rate comparison. You type measurements, rates or other figures, and the page shows a result. Those figures are used for that calculation on that page. The calculator pages do not upload them, do not attach them to a profile and do not email them to a tradesperson.

If you leave the page or refresh it, the result is gone with the page. A later visit cannot look up what you typed. The result is a range for your own phone call. It is not stored as a quote from this site.

How visits are counted

The site keeps its own count of how the directory is used, so the pages people open can be improved. The count covers a city list, a trade, a cost note, a calculator, a profile, and a button or link that was used. It is used for that purpose only. It is not used to show adverts, it is not used to recognise the same person on other websites, and the record is not shared with anyone else.

A visit record contains the page that was opened, the address of the previous site when the browser sends one, the type of device and browser, and the wording of a button or link that was clicked. It also contains the full IP address of the connection and the city derived from that address. The IP address is stored complete. It is not cut down and it is not masked.

The count does not place a statistics cookie in the browser. Lists, guides and calculators open either way. Figures typed into a calculator stay on that page and are not added to the visit record. A raw visit record is kept for at most 25 months and then deleted.

The website is hosted by Cloudflare, which also provides the content delivery network that delivers the pages. Delivery logs used to keep the site running sit with that hosting. They are separate from the visit record above, they are not a directory of homeowners, and they are not joined to the business listings.

To stop new visit records from this browser, use the button. The choice applies in this browser from the next page you open.

Stop visit statistics

Calls, emails and other websites

A phone link, an email link and a “Visit website” link leave the conversation in your hands. The call or the message goes to the business, on whatever number or address is printed. This site does not sit in the middle of that call and does not receive the contents of the email you send them. The business then handles your details under its own practices.

A business website is a separate site. Once you open it, that site’s own notices apply. The same is true of an official page we link to for a source, such as a cost guide or a GOV.UK scheme page. We link to those pages so you can read the source. We do not control what they store.

Email you send us

The address for a listing is support@ahandyuk.com. If you write, we use the message to find the card, check that the request matches it, make the change and reply. Please include:

• The business name, as it appears on the profile.
• The city and the trade.
• The profile URL, if you have it. A URL is the fastest way to open the right card when several firms share a similar name.
• Whether you are the business or the person named on the listing.
• What should change, or that you want the card taken down. For a correction, the replacement phone number, address, hours or qualification is enough. You do not need to send identity documents to start the email.

The correspondence is kept so we can finish that request and answer a follow-up about the same listing. It is not added to the public profile, and it is not used to build a marketing list. If the name and the city do not match a card we publish, we reply and ask for the URL rather than changing a different firm.

Removal and correction

Listings are files, then static pages. After a request can be confirmed, a person edits the record and the affected pages are built again. There is no button on the profile for this, because the check happens before the page changes.

A confirmed deletion is processed within 48 hours. That includes a republish when the pages need to go out before the next regular update, so the card comes off the site rather than waiting for an unrelated batch of changes. A correction from the named business, such as a new phone number or a closed qualification, goes out on the next publish after that confirmation.

Taking a card down removes that firm’s profile and takes the card off the lists that included it. It does not remove the firm from Companies House, from Gas Safe, or from any other public register. Those registers are separate. If the only problem is a wrong phone number, a correction keeps the card and replaces the detail.

The same address and the same timing apply to UK cards and to Malta cards. Both sit on this website, run by the ahandyuk team.

When a business record is also about a person

A limited company card is mostly about the firm: a registered name, a yard or a registered office, a switchboard number. A sole trader, a partnership or a card that prints a person’s name is different. That name, together with a mobile number or a home address used as the business address, can identify a living person. We still treat it as a published business record, because that is how the firm trades, and the same email is how that person asks for a change.

You can ask what this site holds about that card. In practice that is the profile itself, which is already public, plus any email you have sent us about it. The profile does not carry a note of who opened it. A visit record, described above, stays in the visit count and is not written onto the card. If a mobile number or a home address should no longer be on the card, say so in the email and we will replace it with a business number, or take the card down, once we can confirm you are the person named.

A disagreement about the work

The profile is a contact card. It is not a place where a customer’s account of a job is published, and it is not a complaints service for work that has already been done. A dispute about workmanship, a deposit or an invoice sits with the firm, and where it needs a third party it sits with the qualification register, Trading Standards or the courts.

What we can change is a fact on the card: a number that is wrong, a firm that has closed, a trade that was never offered, a qualification that is no longer held. Describe the factual change. An account of a dispute is not added to the profile, because the profile does not carry reviews.

How long information stays

A listing stays on the site until it is corrected or removed. After a confirmed deletion, the profile and the cards on the lists are rebuilt without that firm. Guides and calculator pages do not store what you typed. Closing the tab ends that calculation.

A raw visit record is kept for at most 25 months and then deleted. An email about a listing is kept long enough to confirm the request, make the change and reply, and for a short while afterwards so a follow-up about the same card can be matched. It is not copied onto the public page and it is not kept as a list of people to write to later.

Your information and a complaint

You can ask what this site holds about you, and you can ask for it to be deleted. For a business card, that is the public profile and any email you have sent about it. A visit is not stored under an account in your name. Email support@ahandyuk.com with the page and the rough time, and the matching visit record can be found from that. The same address handles both.

You can also complain to a supervisory authority. Readers in the United Kingdom can contact the Information Commissioner’s Office. Readers in Malta can contact the Information and Data Protection Commissioner.

Older copies and search results

The live page on this site is the one a rebuild replaces. A search engine, an archive or a reader’s own saved copy can still show an older version for a while after we have taken a card down. Those copies are outside this site. They drop on that service’s own schedule. If you send the profile URL, we can confirm whether the live page still exists.

Children

The directory is written for adults arranging work on a home. It is not aimed at children, and the pages do not ask for a date of birth or any other detail that would identify a child. Business records come from public registers of firms, not from information submitted by young people. If a child’s information has appeared on a card in error, email the support address and say so. That request is handled with the same 48-hour timing as any other confirmed deletion.

Changes to this page

If the way listings, calculator figures, visit records or deletion requests are handled changes, this page is updated to match. The current text was last updated on 30 September 2026. Questions about a specific card still go to support@ahandyuk.com.